Carrier, Driver and Courier Partner Terms

Last updated: 24 June 2026

1. Parties and scope

The platform operator and contracting party is:

• AirportTaxiTransferLine.COM, operating under the VIF Transfer brand
• Address: Waisenhausstrasse 9, 8820 Wädenswil, Switzerland
• Abrechnungs-Nr.: 10.047.981
• UID: CHE-289.853.146
• Commercial Register: CH-020.1.102.687-1
• Email: info@viftransfer.com

“Partner” means an independent carrier, driver, courier company or courier registered on the platform. These Terms govern registration, assignment acceptance, service performance, customer data, evidence records, commission, settlement, complaints and enforcement.

2. Independent-partner status

The Partner acts independently. These Terms do not create employment, a partnership, franchise, agency or unrestricted authority to represent VIF Transfer.

Subject to law and accepted-assignment obligations, the Partner controls working time and which assignments to accept. Once accepted, an assignment must be performed under its confirmed terms.

The Partner is responsible for its personnel, subcontractors or replacement drivers. An assignment may not be transferred to another person without VIF Transfer’s written or system approval.

3. Registration, verification and documents

The Partner must provide accurate and current identity, contact, settlement, tax, licence, driving-licence, vehicle, insurance and business information. VIF Transfer may require an identity document, driving licence, selfie/profile photograph, vehicle registration, transport permit, insurance policy and other eligibility evidence.

Documents must be renewed before expiry. Missing, false, misleading, expired or third-party documents may lead to suspension, assignment cancellation, settlement review or termination.

A selfie/profile image may be used to match the account with the real person, reduce fraud and display the driver profile where appropriate. No biometric facial template is intended unless separately and expressly disclosed.

4. Licences, insurance, tax and compliance

The Partner is responsible for:

• all transport, taxi, limousine, courier and commercial permits required in the place of operation;
• valid driving authority and professional qualifications;
• vehicle registration, inspection, maintenance, safety and roadworthiness;
• insurance required for passengers, third parties, vehicles, goods and commercial activity;
• driving/rest-time, traffic, border, customs and occupational-safety rules;
• VAT, income tax, social insurance, staff pay and other fiscal obligations;
• employer obligations for its own staff and subcontractors.

Any change affecting eligibility or documentation must be reported immediately.

5. Platform account and security

The account may be used only by the verified Partner. Passwords, verification codes, access tokens and device sessions must not be shared.

Loss of a device, suspicious login or unauthorised use must be reported promptly. A technical or connectivity issue affecting an assignment must be communicated to support without delay.

6. Assignment offers and acceptance

An offer may display service type, date/time, pickup/drop-off locations, vehicle/capacity, special requests, package information and estimated Partner settlement.

Before accepting, the Partner must check availability, position, lawful working time, vehicle, documentation and special requirements. Acceptance is binding.

An assignment that cannot be performed must not be accepted. Any unavoidable impediment arising afterwards must be reported as soon as possible. Repeated post-acceptance cancellations or non-responses may trigger performance review.

7. Performance of services

• Arrive on time with a clean, safe and approved vehicle.
• Update assignment steps and statuses accurately.
• Transport passengers or goods only within the confirmed and safe scope.
• Do not request an unapproved fee; disclose and obtain acceptance for extras first.
• Collect authorised extras only through the permitted method, currently Stripe Terminal.
• Do not request cash, personal bank transfers or off-record payment.
• No alcohol/drugs, aggression, discrimination, harassment or dangerous driving.

8. Customer communication and conduct

Customer contact details may be used only to perform the assignment. The Partner must not contact the customer for unrelated purposes, offer off-platform services, copy data or market later.

Communication must remain professional, respectful and non-discriminatory. A safety risk, seriously intoxicated/aggressive passenger, unlawful item or material impediment must be reported while preserving safety and creating an incident record.

9. Photo, GPS and timestamp evidence

The Partner must use the driver/courier application’s evidence function at:

1. Arrival at the pickup or collection point: an appropriate photograph evidencing location and arrival.
2. Completion of transfer or delivery: an appropriate photograph evidencing completion.

The system may associate assignment number, GPS coordinates, date and time. The customer’s or recipient’s face is not required and unnecessary personal data must not be captured. Avoid children’s faces, identity documents, payment cards, private messages and unrelated persons.

If a photograph cannot safely or appropriately be taken, the Partner must explain the reason in the application and support record.

10. Courier and package assignments

At collection, the Partner must check the visible condition of packaging, package count and assignment information. Visible damage, unsuitable packaging or suspected dangerous/prohibited contents must be reported before acceptance.

The item must be protected with reasonable care, delivered only to an authorised recipient and transported only within the confirmed scope. Any requested photograph, PIN, name, signature or delivery note must be recorded.

The Partner must not open the item, except where safety, suspected illegality or a lawful authority requires action under applicable law.

11. Fees, commission and settlement

Unless otherwise agreed in writing or for a particular assignment, the standard platform commission is 25% of the service amount recorded for the relevant order in the platform.

The settlement statement may show service amount, commission, recorded extras, customer refunds, chargebacks, documented deductions, corrections and prior balance. Tips are treated only as identified by the system.

The Partner must keep settlement details accurate. VIF Transfer is not responsible for delays caused by incorrect banking/account details or missing legal verification.

12. Thirty-day review and payout cycle

After completion, the amount enters a 30-day operational review and dispute period. This does not create a new statutory right for customers; it is an internal security period applied to Partner settlement so complaints, payment disputes, photo/GPS records and performance can be reviewed.

A balance for which the review has expired, no unresolved issue remains and documents are complete is transferred in the next available payout cycle, generally the payout cycle at the beginning of the month.

Only the relevant amount may be held for a reasonable period where there is suspected fraud, a customer dispute, chargeback, official request, missing documentation or security review. Undisputed sums should be handled separately where practicable.

13. Complaints, refunds and set-off

Public customer terms ask customers to complain as soon as possible and preferably within seven days. Any longer mandatory statutory rights remain unaffected.

VIF Transfer may review booking, communication, GPS, photographs, timestamps, payment records and each party’s explanation. The Partner must provide requested records within the stated period.

A full or partial customer refund may be made where driver/courier lateness, failure to attend, non-performance, serious service defect, unauthorised collection, package loss/damage or other breach is reasonably established.

A refund, chargeback, documented loss, penalty or unauthorised amount attributable to the Partner may, subject to applicable law and contract, be set off against current or future settlement after an opportunity to explain and submit evidence.

14. Delay deductions

Before a deduction, assignment records, traffic/force-majeure circumstances, timely notification and the Partner’s explanation are considered. A documented event outside reasonable control may reduce or remove the deduction.

If the service was not performed, no service fee is earned. A contractual amount may be set off against future settlement only to the extent legally permitted.

15. No-show and non-performance

For a customer no-show, the Partner must evidence timely presence at the correct location, reasonable contact attempts, the free waiting period and any paid-waiting offer through status, GPS, photograph and notes.

A Partner who attends the wrong location, arrives late, leaves early, fails to communicate or transfers the assignment improperly may not classify the customer as a no-show.

For courier work, sender/recipient absence, incorrect address or delivery impediment must be reported immediately; an item must not be left at an unauthorised place.

16. Confidentiality and data protection

Customer, passenger, sender, recipient, booking, flight, address, telephone, payment and package information is confidential and may be used only for assignment performance, safety and mandatory law.

Screenshots, permanent local copies, social-media disclosure, direct marketing and transfer to another platform are prohibited.

A data breach, lost device or misdirected information must be reported immediately. See the Privacy Policy and Data Protection Notice.

17. Intellectual property and platform use

The VIF Transfer name, logo, applications, software, customer lists, pricing and operational information belong to the relevant rights holders. The Partner has only a limited right to use them for active cooperation and authorised assignments.

Copying, reverse engineering, automated extraction, false-location use, assignment manipulation or off-platform circumvention is prohibited.

18. Suspension and termination

An account may be suspended or terminated for expired documents, safety risk, data misuse, false records, repeated serious lateness, accepted-assignment non-attendance, unauthorised collection, violence/harassment, unlawful activity or platform manipulation.

Except in urgent safety cases, the Partner is given a reasonable opportunity to explain and provide records where practicable. Termination does not extinguish accrued settlement, confidentiality, data-protection, loss or claims provisions.

19. Liability and indemnity

The Partner is responsible for its fault, vehicle, personnel, documents, insurance, taxes, traffic violations, unauthorised collection, customer/goods-data breach and service defects.

Liability of VIF Transfer that cannot be excluded under mandatory law remains unaffected. Non-excludable liability for wilful misconduct or gross negligence is not removed.

The Partner may be responsible, to the extent permitted by law, for reasonably documented customer refunds, third-party claims, regulatory sanctions or losses caused by the Partner’s breach.

20. Law, language and contact

Swiss law governs these Terms. Unless mandatory law requires otherwise, jurisdiction is Wädenswil, Canton of Zurich.

Interpretive priority among versions is English, then German, then Turkish.

Invalidity of one provision does not affect the rest. Updates may apply to future assignments, with material changes notified through the application or electronic communication.