Courier, Document and Package Delivery Terms

Last updated: 24 June 2026

1. Contracting party and incorporated documents

The provider and contracting party is AirportTaxiTransferLine.COM, operating under the VIF Transfer brand. The service may be performed through independent couriers and carriers holding required permits and insurance.

• Terms and Conditions
• Distance Service Agreement
• Privacy Policy
• Data Protection Notice

Where a courier-specific provision conflicts with a general provision, the courier-specific provision prevails, subject to mandatory law.

2. Service scope

The service covers transport of documents, small packages, luggage or another expressly accepted item between confirmed collection and delivery addresses.

Scope is defined by date/time, item count, weight, dimensions, general contents, special handling, recipient and price. Undisclosed storage, cold-chain, high-value protection or dangerous-goods services are not included.

3. Order and contract formation

The Sender submits order details, reviews price/summary, accepts the legal texts and pays through Stripe. The contract is formed when payment is collected or authorised and VIF Transfer sends confirmation.

An order may be refused for an obvious price error, no available courier, safety concern, suspected prohibited contents, inaccurate declaration or legal/practical impossibility. Any eligible amount already collected is returned to the original method.

4. Sender information and declaration

The Sender must accurately provide:

• sender/recipient names, telephone numbers and addresses;
• number of packages, approximate weight and dimensions;
• general nature and special-handling needs;
• declared value, fragility and temperature sensitivity;
• access codes, floor, business or delivery instructions;
• customs/content documents for international items.

The Sender confirms that the declaration is accurate, carriage is lawful and the Sender is authorised to hand over the item.

5. Packaging and labelling

The Sender must package the item to withstand ordinary transport, braking, loading, unloading, vibration and weather.

• Protect fragile goods with adequate cushioning and a strong outer package.
• Use leak-proof containers and absorbent protection for liquids.
• Securely cover sharp parts.
• Show correct, legible sender and recipient information.
• Remove old or misleading labels.

Clearly inadequate, leaking, damaged, unsafe or misdeclared packaging may be refused.

6. Prohibited and restricted items

Unless expressly approved in writing and legally permitted, the following are not accepted:

• illegal goods, narcotics and contraband;
• weapons, ammunition, explosives, flammable, corrosive, poisonous or dangerous substances;
• cash, negotiable instruments, bullion, precious stones or easily transferable high-value assets;
• live animals, human remains or biologically/medically hazardous material;
• perishable food, medicines or temperature-controlled goods unless the special service is confirmed;
• goods prohibited or requiring unconfirmed import/export permission;
• contents capable of harming persons, vehicles, other goods or the environment.

A courier may refuse an item on reasonable suspicion and report it. Unlawful contents may be reported to authorities.

7. Collection

At collection, the courier may check package count and visible packaging condition. Acceptance does not mean the contents were opened, verified or guaranteed damage-free.

Visible damage, leakage, open packaging, incorrect dimensions/weight or mismatch may be photographed and recorded. An unsafe item may be refused or require a revised vehicle/price.

8. Transport and delivery

The item is delivered to the confirmed recipient or a person authorised by the Sender. Name, telephone, delivery code, PIN or signature may be requested for reasonable verification.

It must not be left at a door, common area, mailbox or with a third party without written authority and a safe-delivery option.

A changed address or instruction may require a new price for distance, waiting or redelivery and is effective only when confirmed by VIF Transfer.

9. Photo, GPS, PIN and proof of delivery

Evidence may include collection-arrival photo/GPS/time, packaging photo, delivery-location photo/GPS/time, recipient name, PIN, signature or delivery note.

The customer’s or recipient’s face is not required. Evidence should capture only what is needed; identity documents, cards, children’s faces and unrelated personal data should not be recorded unnecessarily.

10. Recipient unavailable or delivery impediment

If the recipient is unavailable, the courier makes reasonable contact attempts and creates an application record. The item must not be left without authority.

Subject to the Sender’s instruction and availability, it may be held, delivered to another authorised person, redelivered or returned. Additional waiting, route, redelivery or return cost is disclosed and, if accepted, collected through Stripe.

11. Price and additional charges

The confirmed price applies to the declared item, weight/dimensions, route and service scope. Tax treatment is shown at checkout.

Incorrect dimensions/weight, extra packages, stops, changed address, waiting, redelivery, return, special equipment or customs work may require a revised price disclosed before application.

Payments are through Stripe. A courier may not request a personal bank transfer or off-record cash.

12. Cancellation and refund

Unless the order summary shows a service-specific rule:

If VIF Transfer cannot provide the service, an appropriate alternative or full refund for the unprovided service is offered. Account-credit and mixed-payment rules appear in the general Terms and Conditions.

13. Delay and estimated delivery

Delivery time is an estimate affected by traffic, weather, closure, border/customs, recipient access, safety and force majeure. A time is guaranteed only if expressly marked “guaranteed” in the order confirmation.

The customer is informed of delay where practicable. Liability for events outside reasonable control is subject to mandatory law and the applicable limits.

14. Damage, loss and complaints

The Sender should inspect visible condition at delivery and note visible damage in the record. Hidden damage or shortage must be reported as soon as discovered.

Complaints should be sent, preferably within 7 days, to info@viftransfer.com with the order reference, photographs, packaging, value and loss evidence. Mandatory rights remain unaffected.

VIF Transfer may review collection/delivery photos, GPS/time records, packaging, explanations and payment data.

15. Sender responsibility

The Sender is responsible for loss or cost arising from inaccurate content declaration, inadequate packaging, incorrect address/telephone, prohibited goods, missing customs documents, inherent vice or failure to disclose special handling.

The Sender warrants that carriage does not infringe third-party intellectual-property, ownership or privacy rights.

16. VIF Transfer liability

VIF Transfer arranges the service with reasonable care and may use independent couriers/carriers. Mandatory non-excludable liability remains unaffected.

Non-excludable liability for wilful misconduct or gross negligence is not removed. Liability for indirect/unforeseeable loss, inadequate packaging, misdeclaration, inherent vice or force majeure is limited to the extent permitted by law.

Additional insurance or written value acceptance may be required for special/high-value items. An unaccepted high-value declaration does not automatically create additional cover.

17. Customs and international items

The Sender must provide accurate content, value, origin, recipient and customs documents. Prohibitions, tax, fees, permits and official controls vary by country.

Customs duty, import charges, storage and official fees are included only if expressly shown in the order price; otherwise they are payable by Sender or recipient.

The Sender may be responsible for delay, seizure, return or destruction caused by missing or inaccurate documents.

18. Personal data, law and contact

Sender and recipient data is processed for ordering, payment, transport, delivery, support, safety and legal obligations. See the Privacy Policy and Data Protection Notice.

Swiss law applies, subject to mandatory consumer rights in the customer’s country of residence. Unless mandatory law requires otherwise, jurisdiction is Wädenswil, Canton of Zurich.

Interpretive priority is English, then German, then Turkish.