Terms and Conditions of Booking, Payment and Carriage

Last updated: 24 June 2026

1. Scope and parties

These Terms apply to private transfers, airport transfers, address-to-address and intercity transfers, chauffeur-driven vehicle services and related extras booked through VIF Transfer.

The service provider and contracting party is AirportTaxiTransferLine.COM, trading under the VIF Transfer brand, at Waisenhausstrasse 9, 8820 Wädenswil, Switzerland. Abrechnungs-Nr.: 10.047.981; UID: CHE-289.853.146; Commercial Register No.: CH-020.1.102.687-1. Email: info@viftransfer.com; telephone: +41 78 900 03 49.

The person making the Booking must be at least 18 years old, must be authorised to act for all passengers included in it and is responsible for informing them of these Terms.

2. Definitions

• VIF Transfer / we / us: AirportTaxiTransferLine.COM and the licensed and insured independent carriers and drivers used to perform the service.
• Customer / you: The person making the Booking and all passengers included in it.
• Booking: A transport order for a specified date, time, route, vehicle category, passenger number and selected extras.
• Confirmation: An email, app notification or other durable-medium message confirming acceptance.
• Pickup time: The confirmed scheduled meeting time; airport Bookings are also governed by the flight-monitoring and waiting rules below.
• Account credit/points: Non-transferable and non-cash-redeemable Booking credit held in CHF in the Customer’s VIF Transfer account.
• No-show: A passenger who is not present within the applicable free waiting time, cannot be contacted or does not use the service.

3. Services and VIF Transfer’s legal role

The Customer purchases the transport service from VIF Transfer, and AirportTaxiTransferLine.COM is the contracting party. VIF Transfer performs services through independent carriers and drivers holding the licences, permits and insurance required for their operations.

Information necessary to perform the Booking may be shared with the assigned carrier and driver. For operational or safety reasons, VIF Transfer may replace the carrier, driver or vehicle with an equivalent or higher-standard alternative.

Vehicle photographs and make/model references illustrate a category only. The confirmed vehicle category, capacity, route and selected extras define the service.

4. Booking and contract formation

1. The Customer enters pickup and drop-off locations, date and time, passenger and luggage numbers and, where relevant, flight details, stops and extras.
2. The system displays an estimated or fixed total price based on the information supplied.
3. The Customer checks the information, accepts the Terms and required legal notices, and completes the payment or booking request.
4. An automated acknowledgement does not necessarily amount to acceptance. The contract is formed when the required payment has been successfully collected or authorised and VIF Transfer sends a booking confirmation.

VIF Transfer may reject a request because of a technical or obvious pricing error, lack of capacity, failed payment verification, legal restrictions or practical impossibility. If payment was collected but the booking is not accepted, the collected amount will be returned through the original payment method.

5. Customer information obligations

The Customer must provide complete and accurate names, telephone numbers, email addresses, pickup/drop-off details, flight number and arrival time, passenger and luggage numbers, the age/weight of children, accessibility needs and any other information material to the booking.

The Customer may be responsible for consequences of missing or incorrect information, including inability to locate the passenger, attendance at the wrong terminal, assignment of an unsuitable vehicle, delay, additional costs or inability to perform the service. The confirmation must be checked promptly and errors reported without delay.

6. Prices, currency and additional charges

The Booking’s base price and account-credit balance are maintained in Swiss francs (CHF). The confirmed price is the final price including taxes and includes the ordinary parking, toll, ferry and border-crossing costs required for the confirmed route.

Where available, Stripe may present or accept payment in a local currency. Available currencies, conversion rates and payment presentation depend on Stripe, the Customer’s country and the selected method. Bank, card-issuer or foreign-exchange fees are outside VIF Transfer’s control.

Customer-requested additional stops or changes to route, destination, passenger number, vehicle category or extras are priced separately. The revised price must be accepted before the change is supplied.

7. Payment

All online payments are processed through Stripe. Checkout displays only those cards, digital wallets, Apple Pay, Google Pay, Klarna, Alipay or other Stripe-supported methods that are available based on country, currency, device, transaction amount and technical eligibility. No particular method is guaranteed for every Booking.

Stripe’s authentication, security and fraud-prevention requirements may apply. If payment fails, is declined, expires or cannot be verified, the Booking is not confirmed or remains payment pending.

Additional stops, waiting time or other extras agreed during the journey may be collected by card through the driver’s Stripe Terminal. The driver is not required to accept cash.

8. Confirmation and driver assignment

The confirmation includes the booking reference, pickup/drop-off details, date/time, vehicle category, passenger count, price and selected extras. Driver and vehicle details may be provided later in line with operational planning and may be updated for safety or operational reasons.

The Customer must keep contact channels available and check email, SMS, telephone and app notifications before the journey.

9. Meeting, waiting and flight monitoring

9.1 Airport pickup

Where a correct flight number is provided, VIF Transfer will attempt to monitor the actual landing time through publicly available or third-party flight data. This does not replace an airline’s official information service; cancellation, diversion or material changes must also be notified by the Customer.

The free airport waiting period is 60 minutes from the flight’s actual landing time. Passport control, baggage collection and customs are included within that period. If the flight number is missing or incorrect, the confirmed scheduled pickup time may be used.

9.2 Other pickup locations

For hotels, homes, businesses, stations and other non-airport addresses, the free waiting period is 15 minutes from the confirmed scheduled pickup time.

9.3 Paid waiting

After the free period, the driver may continue waiting if available and if the Customer accepts the charge in advance. The standard rate is CHF 1 per minute. A vehicle-specific rate may apply, but it must be disclosed and accepted before paid waiting begins.

If the Customer declines the charge, cannot be contacted or the driver cannot continue waiting because of a later assignment, the driver may leave. The Booking may be treated as a no-show and no refund will be due.

10. Delays and route changes

Journey durations are estimates affected by traffic, weather, roadworks, border/passport procedures, security checks, accidents and similar factors. VIF Transfer does not guarantee a specific arrival time. The Customer must allow a reasonable margin for flights, trains, appointments or other connections.

Additional stops or route changes requested after departure are subject to availability, legal requirements and additional charges.

11. Luggage, child seats and special requests

All standard and oversized luggage must be disclosed during booking. Luggage exceeding capacity, unsafe to transport or not declared may be refused; a larger vehicle may require an additional charge.

Dangerous, illegal, explosive, flammable, weapon-like or legally restricted items are not accepted. Valuables, passports, cash, electronics and medicines remain under the passenger’s supervision.

Where a child seat or booster is needed, the child’s age, height and approximate weight must be provided. Failure to request the correct equipment may result in refusal of transport for safety reasons.

Wheelchairs, reduced mobility, assistance animals and other special needs must be disclosed in advance. VIF Transfer will make reasonable efforts to arrange a suitable solution, but not every vehicle is suitable for every requirement.

12. Passenger conduct and refusal of service

Passengers must follow the driver’s safety instructions, seat-belt requirements, vehicle capacity and applicable law. Smoking/vaping, illegal substances, harassment of the driver and aggressive or dangerous conduct are prohibited.

The driver may refuse to begin or may terminate the journey at a safe place where a person threatens safety, is seriously intoxicated or aggressive, risks damaging the vehicle or acts unlawfully. Unless mandatory law requires otherwise, no refund may be due and reasonable damage or cleaning costs may be charged.

13. Booking changes and additional stops

A change of date, time, route, vehicle, passenger number or extras is binding only when confirmed by VIF Transfer and remains subject to availability.

Additional stops or route changes requested after departure may be accepted subject to driver availability, legal working-time limits and operational planning. The revised price will be disclosed and may be collected through the driver’s Stripe Terminal. If the Customer declines the revised price, the journey continues within the originally confirmed scope.

14. Cancellation, refunds and account credit

The cancellation window is calculated to the minute by reference to the time remaining until the confirmed Pickup time.

A cancellation made exactly 24 hours before Pickup falls within the first category; one made exactly 12 hours before Pickup falls within the second category.

14.1 Account-credit option

• 1 account-credit point = CHF 1.
• If the Customer chooses account credit instead of a money/card refund, only the refundable amount is increased by 10% and credited to the account.
• The bonus applies to the refundable amount, not to the total Booking price.
• Credit is valid for 365 days from issue, is non-transferable and cannot be redeemed for cash.
• Credit may pay all or part of a Booking; any balance may be paid through Stripe.

14.2 Mixed payments

Where a Booking was paid partly with account credit and partly through Stripe, the applicable refund percentage is applied proportionately to each component. The refundable credit-funded portion is restored at face value. The refundable Stripe-funded portion is returned to the original method, unless the Customer converts that portion to credit with the 10% bonus. Restored original credit does not receive an additional bonus.

15. No-show

A Booking may be treated as a no-show where the passenger is not at the meeting point after the free waiting period, cannot be contacted despite reasonable attempts, provided an incorrect date/time/address/terminal/flight detail, declines paid waiting and the driver leaves, or does not use the service without notice.

No refund or account credit is due for a no-show.

16. Cancellation or changes by VIF Transfer

If VIF Transfer cannot perform the service for a reason beyond its reasonable control, it will inform the Customer as soon as practicable and seek to offer one of the following:

• performance by an equivalent or higher-category vehicle/carrier;
• another time or route accepted by the Customer;
• an appropriate refund for the service not supplied.

Where cancellation results from safety concerns, legal compliance, suspected payment fraud, inaccurate information, misuse or passenger conduct, any refund will be assessed according to the circumstances.

17. Independent carriers and drivers

VIF Transfer performs the service through independent carriers and drivers holding the licences, permits and insurance required for their operations. AirportTaxiTransferLine.COM remains the Customer’s contracting party for the Booking.

Booking and passenger information necessary to perform the service may be shared with the assigned carrier and driver.

18. Force majeure

Natural disasters, severe weather, war, terrorism, epidemic, strikes, government action, border closure, major accidents, road closures, systemic communication or energy failures and similar events outside reasonable control may constitute force majeure.

VIF Transfer will take reasonable steps to reduce the impact. A refund or alternative for an unperformed service will depend on the circumstances, costs already incurred and mandatory law.

19. Liability

VIF Transfer will perform the service with reasonable care and professional standards. Liability that cannot lawfully be excluded under mandatory law remains unaffected.

To the extent permitted by law, VIF Transfer is not liable for indirect or unforeseeable losses resulting from airline/train delays or cancellations, traffic, border or security controls, weather, incorrect Customer information, insufficient connection time allowed by the passenger or acts of third parties.

Nothing in these Terms excludes liability that cannot legally be limited, including liability for wilful misconduct, gross negligence, death or personal injury where applicable.

The Customer is responsible for reasonable costs arising from vehicle damage, exceptional cleaning, prohibited items or conduct caused by the Customer or accompanying passengers.

20. Complaints and claims

Complaints should be sent as soon as reasonably possible, preferably within 7 days after the service, to info@viftransfer.com, quoting the Booking reference and including supporting evidence. This period does not reduce mandatory statutory rights.

21. Personal data

Personal data may be processed for Booking, transport, payment, support, safety, legal compliance and permitted communications. Details are set out in the Privacy Policy.

Information necessary to perform the Booking may be shared, to the required extent, with drivers, independent carriers, Stripe and communication or infrastructure providers.

22. Intellectual property

The VIF Transfer name, logo, software, designs, text, images and other materials belong to VIF Transfer or their respective rights holders. They may not be commercially copied, reproduced or reused without written permission.

23. Severability, amendments and language

If any provision is invalid, the remaining provisions continue in force. VIF Transfer may amend these Terms for future Bookings; the version supplied when the contract was formed generally applies to the Booking.

The English, German and Turkish versions are intended to have the same effect. In the event of inconsistency, the order of priority for interpretation is English, then German, then Turkish, subject to mandatory consumer rights.

24. Governing law and contact

These Terms and the Booking relationship are governed by Swiss law. Mandatory consumer protections and jurisdiction rules in the Customer’s country of residence remain unaffected. Unless mandatory law requires otherwise, the place of jurisdiction is Wädenswil, Canton of Zurich.