Account Deletion – Delete Your VIF Transfer Account

iOS and Android customer application · Last updated: 24 June 2026

1. Delete your account within the app

After signing in to the VIF Transfer customer application:

1. Open Profile.
2. Open Account or Account Settings.
3. Select Delete Account.
4. Review which data will be deleted and which must be retained for legal reasons.
5. Complete the required authentication and confirm the permanent deletion request.

This does not merely deactivate the account; it initiates account deletion. When deletion is complete, you will no longer be able to sign in. Uninstalling the app does not delete the account.

Before confirming account deletion, make sure you have access to the email address or telephone number registered with your VIF Transfer account. Verification helps ensure that another person cannot delete your account without permission. If you use VIF Transfer on more than one device, completing the deletion request affects the account itself rather than only the device from which the request was submitted. Signing out, removing the application or changing devices does not replace the account deletion procedure.

2. Request deletion without app access

For account deletion without app access, you may submit a deletion request without installing or signing in to the app. The following link creates an email containing the necessary basic fields:

Alternatively, email info@viftransfer.com with your registered full name, email address and telephone number and state: “Delete my entire account.”

Do not send your password, full card number, security code or an identity-document image by email.

3. Data deleted with the account

When account deletion is completed, data that does not need to be retained is deleted, anonymised or irreversibly disconnected from your account.

Where there is no legal or legitimate requirement to retain it, the following data is deleted, anonymised or irreversibly disconnected from your account:

• login credentials, active sessions and verification links;
• profile name, contact information and account preferences;
• saved addresses, favourites and user preferences;
• push-notification tokens and marketing preferences;
• customer notes and support content no longer required;
• location and operational data not needed for legal or dispute purposes;
• other account-linked personal data not subject to retention.

After completion, the profile, preferences and previous account access cannot be restored. Registering again creates a new account.

4. Data that may be retained

Retained records are not used for active marketing or normal profile use. Access is restricted to the stated legal and security purposes, and the data is deleted or anonymised when the retention requirement ends.

Some information may remain temporarily or for a legally required period even after the customer profile is no longer available for normal use. This does not mean that the deleted account remains active. Records that must be retained are separated from ordinary account functions and are used only for the purposes described above, such as accounting, payments, security, fraud prevention or legal disputes. When the relevant retention period or purpose ends, the remaining personal data is deleted or anonymised in accordance with the applicable requirements.

5. Active bookings, refunds and account credit

• A deletion request is accepted even if a booking is active, but the booking may first need to be completed or cancelled.
• If a refund, chargeback, payment dispute or amount due is pending, final deletion may be delayed until the process is resolved.
• Account credit and open financial balances are settled before final deletion under the applicable Terms and law.
• Deleting the account does not automatically cancel a valid booking. Cancellation must be performed separately under the Booking Terms.

6. Verification and processing time

To prevent unauthorised deletion, we may require re-authentication, a verification code or confirmation through the registered email address or telephone number.

Verified account deletion requests are normally completed within 30 days. Active bookings, financial transactions, statutory retention or complex verification may require longer; we will inform you where this applies.

You may withdraw the request from the same registered email address before deletion is completed. Once final deletion is complete, the account cannot be restored.

7. Delete particular data without deleting the account

You may request deletion of particular data while retaining your account, such as saved addresses, marketing preferences, an old customer note or other data that is not subject to retention.

A request to delete specific data should clearly identify the information you want removed. For example, you can ask us to remove an old saved address, a marketing preference or another account detail that is not required for an active booking, security purpose or legal retention obligation. If the requested information cannot be deleted immediately, we will explain the relevant reason or retention requirement. Deleting specific data does not close the VIF Transfer account unless you separately request full account deletion.

8. Controller, privacy and contact

The controller is AirportTaxiTransferLine.COM, operating under the VIF Transfer brand. For further details, see the Privacy Policy and Data Protection Notice.

For additional information, see Google Play's official account deletion requirements .