Distance Service Agreement

Passenger transfer services · Last updated: 24 June 2026

1. Parties

1.1 Service provider

• Legal business name: AirportTaxiTransferLine.COM
• Brand: VIF Transfer
• Address: Waisenhausstrasse 9, 8820 Wädenswil, Switzerland
• Abrechnungs-Nr.: 10.047.981
• UID: CHE-289.853.146
• Commercial Register: CH-020.1.102.687-1
• Email: info@viftransfer.com
• Telephone: +41 78 900 03 49
• Website: https://viftransfer.com

1.2 Customer

The Customer is the person aged at least 18 whose name and contact details are supplied at booking. The Customer confirms authority to act for all passengers included in the Booking and to make this Agreement available to them.

2. Subject and scope

The Agreement concerns passenger transport on the date, time, pickup/drop-off locations, vehicle category, passenger/luggage capacity, flight details, stops and extras stated in the Booking confirmation.

It covers private, airport, hotel/home/address and intercity transfers and expressly selected extras. Airline travel, accommodation or package travel is not included unless expressly confirmed.

3. Booking-specific information

The following customer-specific information is displayed before payment and in the confirmation and forms part of this Agreement:

• Booking reference and contract date;
• Customer and necessary passenger details;
• Pickup/drop-off location, date and time;
• Flight number and relevant flight information;
• Vehicle category and passenger/luggage numbers;
• Stops, meet-and-greet name, child seat and other extras;
• Total price, tax treatment, base currency and payment method;
• Any discount, account credit or promotion;
• Applicable cancellation, waiting and special-service conditions.

The Customer must check this summary before payment and report errors promptly.

4. Contract formation

1. The Customer enters service details and reviews the Booking summary.
2. The Customer reads and accepts this Agreement, the Booking Terms and the privacy/data-protection notices.
3. The Customer completes or authorises payment through Stripe.
4. VIF Transfer sends the Booking confirmation electronically.

The contract is formed when payment has been successfully collected or authorised and the Booking confirmation has been sent. A message merely acknowledging receipt is not final acceptance.

VIF Transfer may reject an obvious pricing error, failed payment verification, lack of capacity, safety concern or legal/practical impossibility. If funds have been collected, the appropriate amount will be returned to the original method.

5. Performance and independent carriers

AirportTaxiTransferLine.COM is the contracting party. VIF Transfer performs the transport through independent carriers and drivers holding the required licences, permits and insurance.

An assigned driver, carrier or vehicle may be replaced for operational or safety reasons with an equivalent or higher-standard alternative. Vehicle images illustrate categories; no specific make or model is guaranteed.

The service is performed at the confirmed time and route. The Customer must allow a reasonable margin for flights, trains and other connections.

6. Price, taxes and currency

The base currency is Swiss francs (CHF). The confirmed price is the final price including taxes and includes ordinary parking, toll, ferry and border-crossing costs required for the confirmed route.

Where available, Stripe may display a local payment currency. Bank or card conversion and issuer charges are outside VIF Transfer’s control. Contractual refund and account-credit calculations are made in CHF.

Stops, route changes, different vehicles, waiting time or extras requested after Booking are not included in the original price.

7. Payment

All online payments are processed through Stripe. Cards, Apple Pay, Google Pay, Klarna, Alipay, digital wallets and other methods are available only where Stripe supports them for the country, currency, device, amount and transaction.

No particular method is guaranteed. VIF Transfer does not store full card numbers or security codes.

Additional stops, paid waiting or other extras accepted during the journey may be collected by card through the driver’s Stripe Terminal. The driver is not required to accept cash.

8. Waiting time

Passport control, baggage collection and customs are included in the airport period. If a flight number is missing or incorrect, the scheduled pickup time may apply.

After the free period, the driver may continue waiting if available and the Customer accepts the charge in advance. The standard rate is CHF 1 per minute. A vehicle-specific different rate will be disclosed before paid waiting begins.

If the Customer declines, cannot be contacted or the driver cannot continue waiting, the driver may leave and the Booking may be treated as a no-show.

9. Additional stops and changes

Changes to date, time, route, passenger number, vehicle or extras are subject to availability and are binding only when confirmed by VIF Transfer.

Stops or route changes requested after departure are subject to driver availability, working-time requirements and safety. The revised price is disclosed in advance and may be collected through Stripe Terminal.

10. Customer obligations

• provide accurate identity, contact, address, date/time, flight, passenger and luggage information;
• disclose child-seat, wheelchair and special requirements in advance;
• check the confirmation and report errors promptly;
• be present and contactable at the agreed location and time;
• follow seat-belt and driver safety instructions;
• not carry unlawful, dangerous or unsafe items;
• be responsible for accompanying passengers’ conduct and vehicle damage.

11. Cancellation, refunds and withdrawal

The period is calculated to the minute from the confirmed pickup time. Exactly 24 hours falls in the first category and exactly 12 hours in the second.

A refund is normally returned to the original Stripe payment method. Bank and payment-provider processing times are outside VIF Transfer’s control.

12. Account-credit option

• 1 account-credit point = CHF 1.
• If account credit is chosen, only the refundable amount is increased by 10%.
• The bonus does not apply to the total Booking price.
• Credit is valid for 365 days from issue.
• It is non-transferable and non-cash-redeemable.
• It may pay all or part of another Booking; the balance may be paid through Stripe.

13. Mixed-payment refunds

Where payment combines account credit and Stripe, the refund percentage is applied proportionately:

• the eligible credit-funded part is restored at the same value;
• the eligible Stripe-funded part is returned to the original method;
• if the Stripe-funded part is converted to credit, only that part receives the 10% bonus;
• no bonus applies to original credit merely restored.

14. No-show

A no-show includes absence after the free waiting time, inability to contact the passenger, incorrect date/time/address/flight information, refusal of paid waiting followed by the driver’s departure, or failure to use the service without notice. No refund or credit is due.

15. Cancellation or changes by VIF Transfer

If VIF Transfer cannot provide the service, it will seek to offer an equivalent or higher-standard alternative, another accepted time/route, or an appropriate full refund for the unprovided service.

Safety violations, suspected fraud, unlawful conduct or materially incorrect information are assessed according to the circumstances.

16. Delay, force majeure and liability

Traffic, weather, road/border closure, passport/security controls, accident, strike, government action, war, terrorism, epidemic or energy/communications failure may affect performance.

VIF Transfer will take reasonable steps to reduce the impact. Liability that cannot be excluded by mandatory law remains unaffected. Liability for wilful misconduct, gross negligence, death or personal injury is not excluded where legally non-excludable.

Liability for indirect or unforeseeable losses, inaccurate Customer information, insufficient connection time or third-party acts is limited to the extent permitted by law.

17. Personal data and electronic records

Personal data is processed for Booking, payment, driver assignment, transport, support, security and legal obligations. Further information:

• Privacy Policy
• Data Protection Notice

The consent record, Agreement version, date/time, Booking and payment records may be stored electronically to evidence contract formation. Confirmation is supplied by email, app or another durable medium.

18. Complaints, law, language and effectiveness

Complaints should be submitted with the Booking reference and supporting records as soon as possible, preferably within 7 days, to info@viftransfer.com. Mandatory rights are not reduced by this period.

This Agreement applies together with the Terms and Conditions of Booking, Payment and Carriage. In a conflict, the customer-specific Booking summary prevails, followed by this Agreement and then the general Terms, subject to mandatory law.

Swiss law governs this Agreement. Mandatory consumer protections and jurisdiction rules in the Customer’s country of residence remain unaffected. Where permitted, jurisdiction is Wädenswil, Canton of Zurich.

Interpretive priority is English, then German, then Turkish.

By providing electronic consent before payment, the Customer confirms having read and accepted this Agreement and verified the Booking information.